Questions & Answers

Q: What do I need to know if I am coming in for the first time?

A: Please arrive fifteen minutes before your scheduled appointment to fill out a health intake form and to meet with your therapist. To minimize intake time and allow for more time on the table, download, print, and fill out the New Client Health Information Form (if applicable) from our website found under the “Forms” link at the top of the screen. Bring the completed form with you on the day of your first session. If you are coming for Ortho-Bionomy®, CranioSacral, AIS, or Reiki, you should wear loose comfortable clothing that you can move in—these therapies are done with the client clothed.

Q: Do I have to be completely naked during the massage?

A: No; the type of massage therapy you choose will determine how much you might wish to undress for, but no matter what type of massage you choose, you need only undress to your level of comfort. Your comfort is paramount in receiving the best treatment possible, and there are alternative ways to work if you don’t feel comfortable undressing past a certain level. When undressed, you can be covered with a sheet or a towel over the parts of the body not being worked on. Please let the therapist know what kind of draping preferences you prefer.

Q: Is it appropriate to be completely naked under a sheet or towel during the massage?

A: Yes; a client will be given privacy to undress and lay on the massage table and choose the level and choice of draping (sheet or towel) he or she is most comfortable with. The therapist will wait until the client is ready before entering. The client is given a button to push to signal the therapist that he or she is ready to begin the massage. When a client is comfortable not wearing any clothing under the sheet or towel, the therapist has the best possibility to use a full range of techniques, most of which have to be applied on bare skin, to bring about the greatest effect for the client. If you wear undergarments or any amount of clothing, the therapist will adjust the techniques for the greatest beneficial effect under the circumstances.

Q: What types of payment do you accept?

A: I accept cash, check, and charge (e.g., Visa, MasterCard, Discover, and American Express)

Q: Can I talk during the massage?

A: Yes; it is ok to talk or ask questions at anytime before, during, or after the massage and it is also ok to be quiet. You are highly encouraged to communicate with your therapist at any time if you are uncomfortable in any way (i.e. pressure, temperature, music preference, etc.).

Q: Do you take insurance?

A: Yes; if you would like to use your health insurance to pay for your massage therapy, please call ahead so we can verify your coverage. If insurance coverage is confirmed for massage therapy, We will be happy to bill your insurance company directly. You are responsible for any outstanding balance, deductibles, or co-payments at the time of service. You must have a prescription from a doctor or a chiropractor stating that massage therapy is medically necessary along with the specified number of treatments and areas to be worked on in order for insurance to cover your massage treatments. For ease we have added a downloadable Prescription Form on our website, which contains the necessary information needed, that you can take to your health care provider and have filled out.

Q: Is there anything else I should know?

A: Please arrive at least five minutes before your scheduled appointment time (if it is not your first appointment) to ensure the best experience possible. If you think you are going to be late or can’t make your appointment, please call as soon as you can. If you do arrive late, we will always try to accomplish the requested amount of time if there is room in the schedule. Full payment for the time scheduled will be required, even if you arrive late and no adjustment could be made to work later. If you don’t show up for your scheduled appointment or fail to call and cancel, a fee of half the cost of your scheduled massage may be assessed before another appointment can be scheduled.